Skip Navigation
Search
Access To Guide
Guide is now available to all Stony Brook undergraduates.
Guide User Support
Having problems with Guide? E-mail GuideSupport@eab.com.
Accessing Guide With Your NetID
New to Stony Brook? You'll be accessing Guide using your NetID, which is issued after you pay your initial deposits. The NetID and SOLAR ID are two different identifiers. Click here for more information on how access your NetID and set up your NetID password.
Installation Requirements
iOS Devices:Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Android Devices: Requires Android 4.1 and up.
Common FAQs
Help, I can’t log in to Guide!
Can you get to the SBU sign-on page? If yes and your credentials are rejected, there is an issue with your NetID or NetID password. Remember that your NetID is different than your Stony Brook ID number. You can control your NetID password in SOLAR.
If you successfully enter your credentials on the sign-on page, but Guide says “Uh-oh…” or “Something went wrong,” EAB must not have your username in their system. Contact guidesupport@eab.comwith your full name, username, and email address.
The Steps I’m seeing don’t look right to me…
Go to the Me tab, under your name there’s a link to “Update year and term.”
What do I do if my app is frozen or acting weird?
Try a hard close and relaunch the app. For iOS, double click the Home button then swipe the app preview away to “hard close.” On Android, open the app manager view and slide the app preview away to “hard close.”
What does it mean if a Step is an “autocomplete task”?
Some important Steps in Guide can be automatically marked as complete based on an official record stored in SOLAR. You can mark these Steps complete, but they will remain in the Path until there is an official record of this Step being complete in SOLAR.
I just resolved a Hold, why is it still showing up?
Holds are updated every 24 hours in Guide, so check back tomorrow to see if it’s successfully been resolved in Guide. If the issue persists, contact guidesupport@eab.com.
How do I change my notification settings?
In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.
Something is wrong with “My Class Schedule.”
Course schedules are updated every 24 hours in Guide, so check back tomorrow if you added or dropped a course that’s not appearing correctly. Contact guidesupport@eab.com for other problems.
My major isn't appearing...
Be sure your major has been declared on your official record. Majors are updated every 24 hours in Guide, so allow a day if your major was just declared. Contact guidesupport@eab.com for other problems.
Only one of my majors is appearing, not my second major or minor...
Guide only displays one major, so if you're double-majoring or have a minor, your second major and/or minor will not appear in Guide. Don't panic!
How Much Do I Have to Pay for It?
Zero, nada, zilch. It costs nothing for you to download Guide or use the desktop version! However, that doesn’t mean that your friends at other schools can download it too—we specially partnered with Guide to customize it for your Stony Brook experience.