Contact Us

Select the nature of your request below. If it is a general help request, fill out the 'Support Ticket' form and select the topic that best describes the nature of your request. If you are requesting a new site to be built or if you have a user who needs access to the CMS, please choose one of those forms. 

• General Support Ticket

   

  If you are having trouble using Modern Campus CMS and cannot find a solution in our Support Center, fear not!  Just complete the following form and one of our support team members will get back to you as soon as possible.

• New User/New Site Request

  Please fill out the form below. Your answers will help us expedite the setup of your site or new user in the Modern Campus CMS content management system (CMS).

• Calendar User Request

  Please fill out the following form if you are requesting access to an events calendar.

• Site Redirect Request

  Please fill out the following form only if you are requesting URL redirects for the following domain: stonybrook.edu/yoursitename

• Frequently Asked Questions (FAQs)

   
  Welcome to the FAQ Section!

  We understand that encountering issues can be frustrating. Before you create a support ticket, we encourage you to take a quick look through our Frequently Asked Questions. There's a good chance that the answer you're looking for is already here, and finding it right away will save you valuable time.

  • I am new to Modern Campus and unsure how to create a web page. Where should I start?

    If you’re just starting with Modern Campus and want to create a webpage, we recommend beginning with the Support Center at Stony Brook University, found on this page (https://www.stonybrook.edu/commcms/ousupport/support-center/index.php). This page offers clear, step-by-step instructions on how to edit and create pages in Modern Campus.

    Once you’re comfortable with the basics, explore the sections dedicated to snippets and components, which are foundational for building and customizing web content:

    • Snippets: You’ll find various pre-built code elements to enhance your pages in the Snippet section(https://www.stonybrook.edu/commcms/ousupport/snippet-library/index.php).
    • Components: For more advanced content options, visit the Components section(https://www.stonybrook.edu/commcms/ousupport/components/index.php).

    Each section is tailored to guide you through creating and managing content efficiently. Happy web building!

  • How can I add an Instagram feed or a LinkedIn social media feed to my website?

    To add an Instagram or LinkedIn social media feed to your website, you can follow the detailed steps outlined in the following pages:

    • For Instagram Feed Integration: You can find the comprehensive guide here.

    • For LinkedIn Feed Integration: The detailed steps are available here.

    These resources will walk you through the process for each platform, ensuring a seamless integration into your site.

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  • The side navigation panel is inconsistent across the site. How can I fix this?

    To address the inconsistency in the side navigation panel across your site, you'll need to ensure that all changes are reflected properly. Here's how to fix this:

    When you add a new inside page and publish it, that page will go live immediately. However, to make sure that the newly added page appears in the side navigation on other pages, you will need to republish all pages that utilize the side navigation. This step is crucial to synchronize the navigation across your site and ensure a consistent user experience.

    By republishing the relevant pages, you can ensure that the side navigation reflects the most up-to-date structure and content.

  • My Twitter feed was working before, but now it’s not displaying. What could be the issue?

    If your Twitter feed was previously displaying correctly but is no longer showing up, there are a few potential issues to consider, especially since Twitter has undergone changes with its rebranding to X.

    If you are using an embed code directly from Twitter (X), verify that the embed code is still valid. You may need to generate a new embed code by going to the tweet you want to display, clicking on the three dots, selecting Embed Tweet, and copying the new code

     

    To add a Twitter feed we social media feed to your website, you can follow the detailed steps outlined in the following page:

    • For Twitter Feed Integration: You can find the comprehensive guide here.

    This resource will walk you through the process for twitter platform, ensuring a seamless integration into your site.

  • The mobile or tablet view of my site looks off. What steps should I take to fix it?

     The mobile and tablet views are configured to adjust automatically for responsive design, so additional steps are usually unnecessary. If content appears misaligned, it may be due to custom styling or layout overrides affecting the responsiveness. Reviewing any custom CSS and ensuring it aligns with responsive best practices can help address the issue. Additionally, clearing the browser cache or using developer tools to preview the site on different screen sizes can be useful in identifying display inconsistencies.

     

  • My webpage isn’t appearing in Google search, or old pages are still showing up. How can I address this?

    The visibility of webpages in Google search is primarily dependent on Google's indexing process, which is handled by Googlebot. On average, it takes Google 2 to 4 weeks to crawl, classify, and publish a new webpage. If the new page is properly linked from other parts of your site, it typically appears within one to two weeks. However, old pages that haven't been deleted may still appear in search results.

     

  • How do I integrate a webpage with authentication using NetID?

    To set up NetID authentication for a webpage, please fill out the designated request form. Include the folder details for the webpage and specify which user group(s) should have access—such as students, faculty, staff, alumni, or any combination thereof. You can choose to lock either individual pages or an entire folder, depending on your preference, ensuring that all pages within the folder require authentication.

     

  • I’ve added anchors to a page and want to link directly to those sections. How can I achieve this?

    Link to the Anchors:
    To create a link that directs users to a specific section, add a # followed by the anchor name (the value of the id attribute) to the end of your page URL. For example, if your page URL is https://www.example.com/mypage and you want to link to the anchor section1, the link would look like this:

    https://www.example.com/mypage#section1

  • How do I fit photos properly within the asset for the hero slider/section?

    If you want to create a Home Page Gallery, note the specifications for the different size options:

    Large Image Size: 1960 x 700 (for full-width - most common)
    
    Small Image Size: 960 x 380 (for inset width)

    Home Page Gallery images should be cropped to this size or can be larger as long as they maintain a 2.8 : 1 aspect ratio.

   

  Still Have Questions?

  If you couldn't find the answer to your question in the FAQ, don’t worry—we’re here to help! Please create a support ticket with the details of your issue, and our team will assist you as quickly as possible. We're committed to resolving your concerns and ensuring a smooth experience.